Access Information

Infra-Red Listening Systems
The Ambassador Theatre Group is now offering state-of-the-art Sennheiser infra-red listening systems in our venues. Please call the box office on 0870 060 6629 or visit the Sennheiser web site at www.sennheiser.co.uk for more details.

Guide dogs are welcome but are not permitted inside the auditorium. Staff are available to look after dogs in the staff room.

Wheelchair access. Please ask a member of staff to open the side entrance on Flitcroft Street, to the left of the box office. Parallel ramp up to the left-hand side of the Dress Circle. Space for 1 wheelchair user and a companion in Box C. Sideways view of the stage (with 30% restriction on view), over a low parapet. Transfer seating available to A27 and 28. Each wheelchair user must bring a non disabled companion.

Adapted toilet behind Box C in the Dress Circle. There are 2 slightly awkward turns.

11 steps to the women's and men's off the Stalls. 15 steps up from the Dress Circle bar to women's and men's at this level, and further toilets at Upper Circle level.

Front row of the Dress Circle has the most legroom (21 steps up from the foyer).

5 licensed bars. Access information: Stalls bar down 3 steps from Stalls, Dress Circle bar up 3 steps from the Dress Circle (no seating). Drinks in plastic cups may be brought into the auditorium.

The Phoenix Theatre is a comfort cooled venue.